Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather details you purposefully share. This includes your name, business name, email address, phone number, delivery addresses, and specific needs for your floral requests. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget requirements. This helps us offer a tailored service that aligns with your business needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Stem & Story Studio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Protection Measures

We treat protecting your personal data as a priority and apply suitable technical and organizational safeguards to safeguard it. This covers safe storage of data, encrypted communications, and restricted access to personal information within our company.

Although we employ robust security measures, no online transmission method is completely secure. We consistently update our security practices to guard against emerging threats.

Your Privacy Rights

You hold significant rights over your personal data. Depending on applicable laws, you may be entitled to view, amend, erase, or limit how your personal information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and purpose of collection.

Cookies and Website Tracking

Our site employs cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can manage cookie settings via your browser's preferences. Note that turning off certain cookies may impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Stem & Story Studio and our site. We do not oversee the privacy practices of other websites.

We encourage you to examine the privacy policies of any third-party sites you access via links on our site.

Policy Changes

We might periodically revise this privacy policy to reflect evolving practices, offerings, or legal obligations. When major modifications occur, we will update the "Last Updated" timestamp at the top of this document.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Reach Out About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.